Category: Global Business Services

Why All the Hype around RPA?

As we start a new year, we typically assess how the previous year went and look forward to what is ahead, often with aggressive goals both personally and in business. The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Many tools (or methodologies) throughout the years have enabled achievement of […]

The Importance of Strategy and Governance for Global Business Services

Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS).  The GBS operating model is the latest step in the evolution of shared services (SS).  To refresh your memory, SS is an operational model that’s been around for decades.  It enables […]

Taking Global Business Services to the Next Level

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) to be leveraged across an entire organization, resulting in lower costs with agreed-upon […]



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