Special thanks to Matt Adams, Executive Vice President, Electronic Fluorocarbons, Christian Card, Vice President of Sales, Noble Gas Solutions, and Mike Corbett, Managing Partner for Linux-Consulting for their contributions. The content for this blog was published in the November 2022 US Print edition of GasWorld. Specialty gases have become critical components for nearly every industry. […]
Driving Efficiency: Lean Six Sigma
Special thanks to Murali Budagavi (Vice President of Avantor Business System (ABS) ) and Ramani Velu (President – Southeast Asia for Air Products) for their contributions. The content for this blog was published in the November 2021 US Print edition of GasWorld. The first concept of combining Lean and Six Sigma methodologies was created in […]
Maintaining Customer Relations (and Remote Working)
Thanks to Jeff White (President of EMD Electronics, a business of Merck KGaA) for his contributions. The content for this blog was published in the September 2021 US Print edition of GasWorld. All companies have been faced with the challenge of maintaining robust and consistent customer relations in the midst the pandemic. In Salesforce’s annual […]
Driving customer focus and efficiency
Thanks to Chris Ebeling (Executive Vice-President of Sales & Marketing, US Bulk, Messer Americas) his contribution. The content for this blog was published in the October 2020 US Print edition of GasWorld. Balancing customer focus and efficiency is absolutely essential for any company that desires to maximize its ability to attract, serve and retain customers […]
Customer and process – Balancing the organization
Thanks to Chris Ebeling (Vice-President of Sales & Marketing, Executive Vice-President of Sales & Marketing, ) and Jeff Bezos (CEO, Amazon) for their contributions. When running a business division or even an entire company, there is constant friction between being customer focused and being process focused. It’s a constructive friction that often swings like a […]