Customer Service & CRM – Reloaded
Thanks to Brent Wingerter (CK Supply), Dave Bent (ECI/EvolutionX eCommerce), Elisabete Gondim (Messer-US), and Dave Beltz (former CIO of Covanta and Versum Materials) for their contributions. Customer service (CS) in the B2B environment is often not a visible area of the company, and frequently overshadowed by the trendier “customer experience” and “customer success” teams. However, when […]
Artificial Intelligence (AI) in Industrial Gases
Thanks to Dr. Dexin Luo (Director of AI, Linde), David Schaer (President, Computers Unlimited), Hector Villareal (President, Weldcoa) for their contributions. The term Artificial Intelligence or “AI” has been around for close to 60 years. However, over the last 5-10 years as computing power caught up with AI’s large data processing requirements, use cases across […]