Tag: B2B

Customer Relationship Management (CRM) Customer Service (CS) Customer Service & Support (CSS)

October 31, 2023October 31, 2023Art Anderson

Customer Service & CRM – Reloaded

Thanks to Brent Wingerter (CK Supply), Dave Bent (ECI/EvolutionX eCommerce), Elisabete Gondim (Messer-US), and Dave Beltz (former CIO of Covanta and Versum Materials) for their contributions. Customer service (CS) in the B2B environment is often not a visible area of the company, and frequently overshadowed by the trendier “customer experience” and “customer success” teams. However, when […]

Customer Focus and Efficiency Digital Strategy Intelligent Automation / RPA Organisation Resilience

April 13, 2021December 1, 2022Art Anderson

Implementing E-Commerce Systems

Thanks to Kurt Cannon (SVP, LIQUID) and Joe Wechezak (CIO, EnerSys) for their contributions. The content for this blog was published in the March 2021 US Print edition of GasWorld. Background/history Let us start with a definition. The term e-commerce (electronic commerce) is a business model that allows firms and individuals to buy and sell […]