Leveraging Advanced Data Analytics
Special thanks to Elizabeth Wallace (TrackAbout), Eric Wise (Otodata) and Morgan Morris (CO2Meter) for their contributions. As consumers, many of us enjoy streaming services such as Netflix which seemingly has the widest variety of entertainment choices at an affordable price, “on-demand.” In addition, we also enjoy e-Commerce companies like Amazon which have virtually everything you […]
Customer Service & CRM – Reloaded
Thanks to Brent Wingerter (CK Supply), Dave Bent (ECI/EvolutionX eCommerce), Elisabete Gondim (Messer-US), and Dave Beltz (former CIO of Covanta and Versum Materials) for their contributions. Customer service (CS) in the B2B environment is often not a visible area of the company, and frequently overshadowed by the trendier “customer experience” and “customer success” teams. However, when […]