Tag: Customercare/service

Driving customer focus and efficiency

Balancing customer focus and efficiency is absolutely essential for any company that desires to maximize its ability to attract, serve and retain customers through the various economic cycles. Covid-19 has taught us that companies that were ‘deficient’ on one or both of these two aspects are prone to suffering severe pain during the pandemic. As […]

The importance of a digital strategy

The concept or maybe the value of a digital strategy started becoming more evident over the last 10+ years as some digital capabilities (social media, mobile, e-commerce, IIOT) have scaled and gone mainstream.But developing a ‘sustainable’ digital strategy is hard work, harder than it has ever been, because the landscape is constantly changing. Unfortunately, the […]



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