Tag: e-commerce/online presence

Customer Focus and Efficiency Digital Strategy Intelligent Automation / RPA Organisation Resilience

April 13, 2021December 1, 2022Art Anderson

Implementing E-Commerce Systems

Thanks to Kurt Cannon (SVP, LIQUID) and Joe Wechezak (CIO, EnerSys) for their contributions. The content for this blog was published in the March 2021 US Print edition of GasWorld. Background/history Let us start with a definition. The term e-commerce (electronic commerce) is a business model that allows firms and individuals to buy and sell […]

Customer Focus and Efficiency Customer Process

November 11, 2020December 1, 2022Art Anderson

Driving customer focus and efficiency

Thanks to Chris Ebeling (Executive Vice-President of Sales & Marketing, US Bulk, Messer Americas) his contribution. The content for this blog was published in the October 2020 US Print edition of GasWorld. Balancing customer focus and efficiency is absolutely essential for any company that desires to maximize its ability to attract, serve and retain customers […]