Maintaining Customer Relations (and Remote Working)
Thanks to Jeff White (President of EMD Electronics, a business of Merck KGaA) for his contributions. The content for this blog was published in the September 2021 US Print edition of GasWorld. All companies have been faced with the challenge of maintaining robust and consistent customer relations in the midst the pandemic. In Salesforce’s annual […]
The New Playbook – Lessons in Remote Learning
Thanks to David Fritz (CEO, Acme Cryogenics) and Ashley Madray (Gas Innovation, CEO) for their contributions. The content for this blog was published in the May 2021 US Print edition of GasWorld. On a worldwide scale, more people than ever are engaged in remote work. According to Global Workplace Analytics, this type of work has […]
Customer and process – Balancing the organization
Thanks to Chris Ebeling (Vice-President of Sales & Marketing, Executive Vice-President of Sales & Marketing, ) and Jeff Bezos (CEO, Amazon) for their contributions. When running a business division or even an entire company, there is constant friction between being customer focused and being process focused. It’s a constructive friction that often swings like a […]